Common questions about swivl.app

Salons and barbershops use swivl.app to replace the pile of apps they usually juggle: a branded online booking page, a multi-provider calendar, checkout with card readers, client notes and photos, inventory, staff payroll and real accounting. Hair salons lean on color formulas and backbar costing; barbershops use the waitlist, recurring cuts and booth-rent tracking. Everything posts to the same ledger so the books stay accurate without manual entry.

You share a single shop link or a personal link for each provider. Clients pick a service, see real availability, upload inspiration photos if needed, leave a deposit and manage their appointment through a secure link. They do not need to download an app or create an account. Requests can be set to pending approval so nothing lands on the calendar until you confirm it.

Reach out through the contact page or email support@southerntechpartners.net. A team member reviews the details you share about your shop, services, team size and pay structure. Within one business day we reply by email or phone to schedule a time that works for you — either a 30-minute screen-shared call or an in-person visit. During the walkthrough we set up your services and pay model live in swivl.app so you can see real numbers instead of a generic demo.

Yes. Every booking confirmation includes a secure manage link. Clients can confirm, reschedule or cancel within the rules you set, such as notice windows or cancellation fees. Changes update the calendar instantly and the provider gets notified.

You can require a deposit at booking, save a card on file, or both. Deposits are applied to the ticket at checkout. If a client no-shows or cancels outside your policy, you can charge the saved card according to your stated terms. swivl.app records the transaction and posts it to the ledger so revenue is reconciled automatically.

When you are fully booked, clients can join a waitlist for a specific provider or service. If someone cancels, reschedules or frees a block of time, you can offer the open slot to the waitlist in order. The client receives a notification and can claim the spot directly from the secure link.

Yes. swivl.app was built for mixed floors. Each provider can be set to commission, booth rent, hourly or salary. Commission rates can vary per service, booth rent can be charged weekly or monthly, and the payday view combines all of them into one clear settlement run.

No. swivl.app includes a double-entry general ledger, chart of accounts, journal entries, bank reconciliation, sales tax accrual, expenses and month-end close. Every sale, tip, refund, product cost and payroll entry posts automatically, so most beauty businesses can run their books inside swivl.app. If you already have an accountant, they can export the data they need.

You can check out clients with a paired card reader for tap, chip or swipe, or key in a card manually for phone orders and deposits. Tips and tip splits are handled at checkout, digital receipts are emailed, and processor fees are recorded in the books. Retail products draw down inventory automatically when sold on the same ticket.

Yes. The booking page works on any phone for clients, and the provider view is designed for phones, tablets and desktops. Staff can check schedules, manage appointments and run checkout from a mobile browser without installing anything.

Each shop gets a custom handle like swivl.app/yourshop. Providers can also have their own personal handle under the shop. These links can be used on Instagram, business cards, email signatures and your existing website. Custom domain support is available for established shops that want the booking flow to live under their own URL.

You can reach the support team at support@southerntechpartners.net or by calling 912-209-4804. New accounts include guided onboarding and help setting up services, staff, pay models and accounting. Ongoing support is available by email and phone during business hours.